Client Success Manager
We are seeking a key player to join our team – a Client Success Manager who is passionate about marketing, creativity, and people. Eager to make a difference in our clients’ marketing activity.
So together we will lead our Clients’ Growth to skyrocket 
About INNO Digital
A creative performance marketing studio, designed to accelerate our clients’ growth. Our focus: Customer acquisition, CRO, Customer retention.
Our expertise lies in blending creative design, strategic media placement, in-depth analytics, and cutting-edge automation into a seamless, data-driven system that leads to smart scaling while maintaining profitability.
We partner with leading e-commerce brands, SaaS companies, startups, and service providers as their trusted growth collaborator.
The source of our success is our team.
Who are you?
A person with a great vibe, open-minded with wide thinking, quite a bit of boldness, and a lot of creativity.
You have a strong passion for creating marketing strategy, e-commerce, social media, and design.
Always looking to grow by making businesses in a variety of fields, unique in the digital arena. You are constantly improving yourself and are curious about how to innovate the marketing activity of our clients.
Your Roll?
As a customer success manager, you will be responsible for the following:
- Strategically manage ongoing client portfolios.
- Conduct comprehensive competitive analyses across various aspects, including creative, performance, and brand positioning.
- Maintain regular communication through ongoing meetings with clients.
- Develop and oversee cross-platform marketing strategies tailored to each client’s needs.
- Create detailed marketing tactical plans for clients.
- Manage our team to ensure task completion according to established plans.
- Generate and present performance marketing activity reports for clients.
- Oversee the entire onboarding process for new clients.
- Establish specific KPI targets based on each client’s business activities and goals.
- Craft creative briefs, including storyboards, for client needs.
- Optimize performance marketing strategies and maintain KPI benchmarks.
The Requirements?
- Availability for a full-time position.
- Outstanding interpersonal and communication skills.
- Extensive experience in client management across diverse industries.
- Deep experience in developing cross-platform marketing strategy with an emphasis on 3 aspects:
- Customer acquisition
- Customer retention and marketing automation
- Conversion rate optimization
- Experience in creating detailed creative briefs for clients.
- A degree or certification in marketing or related fields is preferred but not mandatory; however, candidates with a relevant educational background will be given priority.
- In-depth knowledge and performance-driven experience with the following platforms:
- Meta – IG & FB
- Outbrain/Taboola
- TikTok
- Strong PPC and campaign management skills.
- Excellent analytical skills.
- Basic copywriting skills.
- Fluency in both spoken and written English at an advanced level.
So if it defines you, and you wish to make a meaningful impact, please apply for this position, and we will be in touch soon.
